Frequently asked questions

Frequently asked questions

Direct answers to what customers ask us most

Prices and booking

01

How much does protection film cost at EGY X?

Full car: 3M or XPEL at 25,000 EGP, HEXIS at 30,000 EGP, STEK Dyno at 40,000 EGP and Covestro at 45,000 EGP. Single areas start at 8,500 EGP.

These are the prices of the film as a stand-alone service; the final price is set after inspection. Details and the price calculator are on the protection film page.

02

What is the price based on?

On the service and the type of film or package, and for protection film also on the areas to be covered. The final price is set after inspection, and the inspection is free.

Listed prices: protection film 25,000 to 45,000 EGP for a full car depending on the film, nano ceramic 6,000 EGP, graphene 9,000 EGP, clear heat insulation 3,500 EGP, tint with heat insulation 3,500 EGP, polishing and paint correction 2,000 EGP, and wraps from 25,000 EGP.

You can work out a rough price on the price estimate page, or see all services.

03

How much are the packages?

Package prices are not listed on the site. Send your car make and model on WhatsApp and we will reply with the price and the next available slot.

See the four packages and what each one includes.

04

Is the inspection paid?

No, the inspection is free.

At the inspection we look at the car and tell you what it needs and the final price.

05

How do I book?

On WhatsApp or by phone; there is no form to fill in.

The booking button on the site prepares the WhatsApp message with the service or package you picked, and you just press send. We reply within minutes and set an inspection time with you. All contact options are on the contact page.

Protection film

01

What is paint protection film (PPF)?

PPF is a clear or matte layer installed on the car’s paint. It is 190 to 230 microns thick, and it takes the scratch or the hit instead of the paint.

It protects against stone chips on the road, wash marks and bird droppings; it does not protect against accidents and hard impacts. Details are on the protection film page.

02

How long does film installation take?

1–2 days depending on the package.

The car goes through 7 stages: wash, polish, second wash, protection film installation, exterior finish and nano, interior finish and nano, then delivery. You follow them live until you collect the car. The whole day is described in PPF installation steps.

03

Is the film clear or matte?

Both are available, and the choice is yours.

Clear keeps the paint’s gloss as it is, while matte turns the car matte without a respray. Matte is available in all five brands with the same warranty as gloss, and costs 5,000 EGP more on the full car. Details are in Matte PPF.

04

Does the film yellow over time?

Modern films from known brands are made to stay clear; yellowing is mostly a problem of films of unknown origin.

We install five films: 3M, XPEL, HEXIS, STEK Dyno and Covestro, with a digital warranty: 10 years on 3M, XPEL and HEXIS, and 12 years on STEK Dyno and Covestro. They are compared in PPF brands in Egypt.

05

How do I know the film is genuine?

Every film box carries a serial and a secret code, and you activate the warranty yourself.

The serial is 12 letters and digits; the secret code is 8 digits under a scratch-off layer, and it can be activated only once. The full method is in how to tell a genuine protection film.

Nano and graphene

01

What is the difference between protection film and nano ceramic?

Film stops scratches and stone chips; nano ceramic is a coating for gloss and easier cleaning, and it does not stop impacts.

The X Max package and the tiers above it combine the two ideas: a graphene layer on the paint under the film. The full comparison is in PPF vs nano ceramic.

02

Which nano ceramic do you use, and how long is its warranty?

It is German, with a 3-year warranty.

It costs 6,000 EGP and comes with a free check-up every 6 months. Details are on the nano ceramic page.

03

How long is the graphene warranty?

5 years when done on its own, and 10 years with protection film in the X Max package and the tiers above it.

The graphene we use is American, and on its own it costs 9,000 EGP. Details are on the graphene page.

04

What is the difference between graphene and nano ceramic?

Graphene has the longer warranty: 5 years against 3 for nano ceramic.

Graphene is American and costs 9,000 EGP; nano ceramic is German and costs 6,000 EGP. The full comparison is in Graphene vs nano ceramic.

05

In the packages, what goes under the film?

A graphene layer, in the X Max package and the tiers above it.

It goes on the paint first and the film is installed on top of it; together with the film it carries a 10-year warranty. The X Shield package has no layer under the film. See the packages.

06

If the film is removed, what happens to the graphene underneath?

It is intact, like a freshly applied coating.

The layer was hidden under the film the whole time. It is explained on the graphene page.

07

When can I wash the car after film or nano?

After 15 days.

More washing and care tips are in the aftercare guide.

Heat insulation

01

Does clear heat insulation darken the glass?

No. The 3M film is clear and does not darken the glass.

So you get a cooler car without tinting, for 3,500 EGP. Details are on the heat insulation page.

02

How much does clear heat insulation block?

It blocks up to 98% of infrared (IR), the rays that heat up the cabin.

That figure is for infrared, not for all heat and not for cabin temperature. Try your own numbers in the heat calculator on the heat insulation page.

03

Do you offer window tint?

Yes: tint with heat insulation, a 3M film (30% tint and 70% heat insulation), fitted on the four doors and the rear glass, for 3,500 EGP.

Details are on the tint with heat insulation page.

04

What is the difference between tint with heat insulation and clear heat insulation?

Clear heat insulation is cooling without changing the colour of the glass, while tint with heat insulation is darkening plus insulation.

Both are 3M, and each costs 3,500 EGP. See the clear heat insulation page and the tint with heat insulation page.

Warranty and follow-up

01

How long is the film warranty?

10 years on 3M, XPEL and HEXIS, and 12 years on STEK Dyno and Covestro.

The warranty is digital and you activate it yourself. Details are on the digital warranty page.

02

How do I activate the warranty?

Scratch the sticker on the film box, then enter the serial (12 letters and digits) and the secret code (8 digits) on the “Activate your warranty” page.

Activate it here: Activate your warranty.

03

Where is the certificate kept?

In your account on the site, and you can add it to Apple Wallet or Google Wallet.

Anyone can verify it on the verification page.

04

Which services does the digital warranty cover?

Protection film: the digital warranty with a serial and code is for protection film only, and it runs 10 years on 3M, XPEL and HEXIS, and 12 years on STEK Dyno and Covestro.

Nano ceramic carries a 3-year warranty and graphene 5 years on its own, but without a serial and code. The free check-up every 6 months applies to film, nano ceramic and graphene.

05

If I sell the car, does the warranty transfer to the new owner?

Yes. Customer service transfers it to the new owner, and the warranty continues its term rather than starting over.

Before selling you can create a share link for the certificate from your account, so the buyer can verify it.

06

Is there a follow-up after the film is installed?

Yes: the first check-up is 10–15 days after installation, then every 6 months, all free.

Nano ceramic and graphene also get a free check-up every 6 months.

About EGY X

01

Can I follow my car while it is with you?

Yes, with every service: you follow your car live from intake to delivery.

Every stage shows up on your phone as it happens. See what tracking looks like on the digital warranty page.

02

Which packages do you offer?

Four packages: X Shield, X Max, X Max Pro and X Max Pro+.

Each one combines protection film with nano and heat insulation, and each tier adds to the one before it. Compare them on the packages page.

03

Where are your branches?

We have one branch, in Mansoura (Mubarak City).

We serve all of Dakahlia, and Damietta too. The address and opening hours are on the Mansoura branch page.

04

How long have you been operating?

We have been operating since 2014.

That is more than 10 years and more than 10,000 cars protected. The founders are Ibrahim Mostafa and Ebrahim Elhalapy. Read more on the about page.